What is your return policy?
Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for CB Store Credit only. Only clothes that are unworn unaltered, unwashed and in sell-able condition with returns label still attached can be returned. Beauty products, intimates, swimwear, accessories, including headbands and headscarves are non-returnable.
For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
|Full price items||YES||YES|
|Sale and items bought with coupon code||YES||YES|
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
How do I return something to you?
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached).
Email us at email@example.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process. For CB Return form click here.
Can I exchange my item to a new size/color?
Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
Will you refund me my delivery charge?
Shipping costs are borne by the customer and we are not liable until item reaches our office.
I have been refunded the incorrect amount.
Do email us at firstname.lastname@example.org and we will update your store credit accordingly.
Have you received my returned items?
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
I returned an item and it was incorrectly refunded or replaced.
Do email us at email@example.com and we will check on your orders accordingly.
Can I return items bought with a gift voucher?
Yes. Click here for more information on how to return an item. Once returned, we will reimburse you in the form of store credit.
Can I cancel or return a gift voucher?
No, we’re sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher.
Can I come and collect or return a parcel in person?
We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may
ship your item to us or arrange a free pick-up by emailing us at firstname.lastname@example.org
Will my reward points be refunded if I return my item?
Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.