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Frequently Asked Questions

Everything you need to know about us 🙂

Registering with us helps speed up the ordering process for you. We would already have with us your billing and shipping details. It also allows you to keep track of your current and past orders, and payment status.

Click here to register by filling in your details. You also need to follow the instructions.

No, not unless you sign up to our newsletter of Boost Balm. By signing up, you will be the first to know about our new arrivals. You also get information on exclusive discounts, promotions and flash sales.

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

If you’ve forgotten your password, just click the ‘Forgot Your Password?’ button and it will be emailed to you right away. If you still do not receive an email, write to pr@boostbalm.com and we will assist you promptly.

Boost Balm Cosmetics want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

Some items are restock-able. Whenever we get a restock, we will usually announce it on our Facebook page, so it’s good to check as often as you can.

We will announce restocked items on our Facebook & Instagram, so we advice you to check our page from time to time.

 

  • For registered members only.
  • Applicable once only in a single receipt.
  • Discount codes cannot be combined.
  • Cash vouchers and store credit are not exchangeable for cash.
  • Boost Balm Sdn. Bhd. has the rights to amend their terms & conditions at any time.
  • Sourced: All products are ethically sourced from all over the world, i.e United kingdom, South africa, South America and various parts of Europe.
  • Packaged: All products are ethically packaged in the United Kingdom.
  • Manufactured and mixed in: Ethically manufactured in Malaysia.

All our ingredients are 99.5% natural, 0.5% would be stabilisers and preservative used (although natural) in our skin barrier cream.

All our products are 100% cruelty-free and vegan, which is why we obtained the HALAL certificate, as not many know this but, when a product comes under the realms of kosher or halal, it should be 100% cruelty-free or else it would not fall under the realms of being cruelty-free.

All our products are hormone-disruptor or #EDCFREE which means it does not go into your blood stream and disturb your hormones causing hormonal imbalances.

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