FREE shipping for orders above rm80!
FREE shipping for orders above rm80!
Return Policy
Returns are accepted if returned within 30 days of receipt (for local and international orders).
For returns and exchanges, customers are advised to notify us first at pr@boostbalm.com by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
| Returnable | Exchangeable | |
|---|---|---|
| Full price items | YES | YES |
| Sale and items bought with coupon code | YES | YES |
| Pre-order items | NO | NO |
| Product used more than 10grams | NO | NO |
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and packaging).
Email us at pr@boostbalm.com and provide us with your order number, name of item and the reason for returning.
Our customer service representative will be happy to assist you with the return process. For Return form click here.
Yes of course! When you return your item to us, kindly state in the return form the new size/product that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
Shipping costs are borne by the customer and we are not liable until item reaches our office.
Do email us at returns@boostbalm.com and we will update your store credit accordingly.
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
Do email us at returns@boostbalm.com and we will check on your orders accordingly.
Click here for more information on how to return an item. Once returned, we will reimburse you in the form of store credit.
No, we’re sorry you can’t. Please ensure that you are absolutely certain before purchasing a gift voucher.
We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may
ship your item to us or arrange a free pick-up by emailing us at pr@boostbalm.com
Unfortunately, reward points are non-refundable as it has been utilized for your prior purchase.
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